Frequently Asked Questions

Online Banking - Frequently Asked Questions

How much does it cost?

• Internet banking service is FREE

How secure is my information?

• Your money is always safe with Jasper Banking Company
• We use multiple layers of security to protect your information:
  • password protection
  • Internet firewalls
  • 128-bit encryption, the highest level of security available

How do I enroll for Internet banking?

• Enroll online: Follow instructions provided on web site
• Enroll in person: Visit any of our banking locations

Can I access multiple accounts?

• Yes

How do I add or remove accounts?

• Contact the bank system administrator at 706-253-7004 or setserm@jasperbanking.com

For your protection because e-mail is not secure, DO NOT send your Account Number, Social Security Number or ID Numbers by e-mail.

How do I change my pass codes?

• Online
• In person

What if I forget my pass codes?

• Contact the bank system administrator at 706-253-7004 or setserm@jasperbanking.com

How do I log-on?

• Once enrolled, simply enter your Access ID and Password
• Always keep this information private, it’s your key to Internet banking

Do I need to log off after each session?

• Yes, the LOG OUT tab securely ends your Internet banking session
  We recommend you log off each time you complete a session
• For additional protection, the system will automatically log off
  after 15 minutes of non-use

What if I have a question during use?

• Please call Computer Operations at 706-253-7004 during normal banking hours for additional assistance

What if I make a mistake?

• It’s difficult to make a mistake. A confirmation screen appears after each transaction allowing you to double check your information and to make any corrections
• If a mistake is made, don’t worry. Like any other banking transaction,
  just call the bank in a timely manner to correct a mistake

How soon is my information available online?

• One of the key advantages of Internet banking is you now have access
  to REAL TIME account information
• This means all your information, including balances, is available
  as soon as it’s processed by the bank

How many days is my information kept online?

• Your account information is available online for a period of six (6) months

Can I transfer funds to other banks?

• No, this feature is not available through Internet banking

Can I print account statements and check images?

• Yes. You can print and save all information from your account
• You can also download your account information for importing into
  Microsoft Money

Why should I enroll for Internet banking?

• ACCESS your information anytime, anywhere
• REAL-TIME account information and balances
• VIEW images of your checks online
• VIEW statements online
• SAFE & SECURE
• EASY to use
• FREE

Bill Pay - Frequently Asked Questions

Why should I pay my bills online?

• Save time - no checks to write
• Save money - less than the cost of postage
• Easy to use
• Easy to keep track of all bills you pay
• Pay any bill - utilities, mortgage, even your lawn care service

How secure is BILL PAY?

• All your payment instructions are encrypted at the highest level
  of security
• Jasper Banking Company is in the business of protecting your money
• Your information is private and will not be sold

How much does it cost?

Free for active bill payment accounts. A fee of $6.00 dollars will be charged on inactive accounts. An account is inactive after three continuous months with no bill payment transactions.

Can I make online payments to anyone?

• Yes. You can pay anyone through our BILL PAY system
• Simply ADD A NEW PAYEE to your list

Can I pay my local lawn care service when they don’t accept electronic payments?

• Yes. Through this service, you can pay anyone. If an electronic payment isn’t a direct connection, the system will print and mail a check for you.

How long does it take for the billing company to receive my payments?

• Important! YOU MUST ALLOW AT LEAST FIVE (5) BUSINESS DAYS, PRIOR TO THE DUE DATE, for each bill payment to reach the Payee. (For mid west subscribers, allow 7 days and for west coast subscribers, allow 8 days)

How can I keep track of the bills I pay?

• When you pay bills online, the service automatically creates a record of your payments that you can view at any time
• The account history has more detail than you would probably keep by hand

Can I transfer funds to other banks?

• Yes, this feature is available through Bill Pay

Where do I enroll for Internet BILL PAY?

• Online

Why do I have to enroll separately for BILL PAY?

• Our Bill Pay provider is iPay and this is an additional service